Using Knowledge Guru for Call Center Training

Knowledge Guru is an ideal way to motivate call center employees and help them build the knowledge and skills they need to be successful. The game is playable in short time periods so the learning does not take away from time on the phone. Agents enjoy the game format along with the friendly competition and camaraderie it creates. While they play, analytics and reports reveal what process steps they know and what areas need additional training and support.

Call center training professionals use Knowledge Guru to teach product knowledge, customer service skills, process and procedure steps and more. The platform helped a financial services company clarify its processes from a regulatory compliance standpoint while mitigating company losses.