Knowledge Guru Drive: Training Reinforcement That Adapts to Each Sales Rep (Webinar)


The wait is over. Knowledge Guru Drive is here and we hope you’re as excited as we are! We unveiled the app at DevLearn 2016 on November 16 and are showing it off to clients and customers in a private webinar today. On December 6th, we showcased Drive in a public webinar.

Drive is the newest app in the Knowledge Guru family

Drive is a training reinforcement tool that helps sales reps build their confidence and competence in minutes a day on their smartphones. Learners complete a short confidence assessment, then receive customized daily mini-games that teach topics such as features and benefits, objection handling and how to compare competitors. Drive adapts to learners over time to help them master their weakest areas and build on their strengths.

Product managers use Drive to turn launch training into an engaging experience reps interact with a few minutes a day on their smartphones. Sales trainers use it as a virtual coaching tool that adapts to each rep and helps them improve their confidence and competence.

Drive works alongside our other two Knowledge Guru apps, Quest and Legend. Learn more about the platform.

See Drive in our Product Webinar

Attend our webinar, Knowledge Guru’s New ‘Drive’ App: Training Reinforcement that Adapts to Each Sales Rep. The webinar will be held on Tuesday, December 6th at 1 pm ET / 10 am PT. In the session, we’ll cover:

  • How the Knowledge Guru platform uses game-based learning, adaptive learning, and microlearning.
  • How the Knowledge Guru platform can help reinforce training after product launches and enable coaching at scale.
  • The challenges faced by today’s sales reps.
  • How sales reps can increase their confidence and competence in just a few minutes a day on their smartphones.
  • How to help your sales reps do and say the right thing at the right time.

A recording of the session was sent to all registrants.

Access Knowledge Guru’s New ‘Drive’ App webinar and learn how Drive can help sales reps become more confident and competent.

8 Can’t-Miss Sessions at DevLearn 2016


While this is Bottom-Line Performance’s fifth straight year exhibiting at DevLearn, it’s only my first. And I am so excited to join my team in Vegas this year! I’ve heard so many great things about the conference and can’t wait to see what all the hype is about. So naturally, I made a list of “must-see” sessions I want to attend at DevLearn and let me tell you, it was a long list. So for your sake, I narrowed it down to eight. These are my “can’t miss,” “must-see” DevLearn sessions this year:

1. Play to Learn: Designing Effective Learning Games

Presented by: Sharon Boller and Karl Kapp

Tuesday, 11/15: 8:30 AM – 4:30 PM

If you are interested in how emerging learning strategies such as games can be used to motivate and reinforce key skills, this workshop is for you. For the past few years, Sharon and Karl have been co-presenting on game design all around the country. In their workshop, you will explore a variety of games to identify what makes them playable, and then you’ll design your own learning games using a step-by-step approach. You will leave this session with an understanding of how games are powerful tools for crafting learning solutions that engage, motivate and reinforce key skills and techniques.

Learn more

2. Knowledge Guru’s New ‘Drive’ App: Training Reinforcement that Adapts to Each Sales Rep

Presented by: Steven Boller

Wednesday, 11/16: 10:00 AM – 10:45 AM

BLP’s Marketing Director, Steven Boller, will showcase Drive, the newest app in the Knowledge Guru family at the Strategic Solutions learning stage Wednesday morning. Sales reps need a way to ramp up on their products, competitors, and industry landscape fast. With Drive, reps can increase their confidence and competence in just a few minutes a day on their smartphones. This session will cover the challenges faced by today’s sales reps and demonstrate how the Knowledge Guru platform uses game-based learning, adaptive learning, and microlearning to reinforce training after product launches and enable coaching at scale.

Learn more

3. Calm the Mobile Turbulence: An Alaska Airlines Flight Attendant Case Study

Presented by: Leigh Shocki and Jennifer Sovey

Wednesday, 11/16: 10:45 AM – 11:45 AM

In this session, you will learn how Alaska Airlines taught flight attendants about their devices on their devices. You’ll learn about device operation, flight attendant apps, and compliance policies. Learn how Alaska leveraged a mobile ecosystem to push forth a test case for an all-mobile eLearning initiative, under a strict timeline with much at stake, and the clever technology workarounds that were used to ensure a quality user experience in a short turnaround time. If you have employees who work remotely and struggle to access training, this session is for you.

Learn more

4. Using Simple Game Mechanics to Increase Retention

Presented by: Ken Murray

Wednesday, 11/16: 10:45 AM – 11:45 AM

Life’s daily distractions make it difficult for learners to remember information they need on the job. This session promises to show how to apply seven simple techniques in your eLearning projects to boost your learners’ dopamine and enable them to learn more effectively. You will discover how to leverage scientific knowledge of the neurochemical dopamine, which is linked to the reward centers of the brain to deliver learning that maximizes retention and desired outcomes.

Learn more

5. Virtual Reality Learning Strategy

Presented by: Steven Skiles

Wednesday, 11/16: 1:15 PM – 2:15 PM

This session is a case study of how Samsung Electronics America implemented its VR learning strategy in just three steps. In this session, you will explore the world of virtual reality for learning. You’ll examine the different VR hardware and platforms, and the technical requirements to implement VR in your organization. Most importantly, the session description says that participants will learn about best practices and the expertise your organization needs in order to implement this technology.

Learn more

6. Using Virtual Reality in Corporate Learning

Presented by: John O’Hare

Wednesday, 11/16: 3:00 PM – 4:00 PM

In this session, you’ll learn how VR can be used for learning, especially in a corporate environment. You will gain a solid foundation in understanding what VR is, what equipment you need, where to find free learning resources, and how to develop your own content. You will also learn about the experiences and lessons learned from using VR for learning at the Nokia Corporate University.

Learn more

7. The Quantified Learner: Using Wearables to Enhance Training

Presented by: Mathias Vermeulen

Friday, 11/18: 8:30 AM – 9:30 AM

In this session, you’ll explore wearable technologies like the Fitbit, Spire and Apple Watch. You’ll discuss new emerging trends and how to use these tools to enhance learning and development approaches. You’ll also take a look at how you can use these wearable technologies for an important goal: improving performance. I encourage you to attend this session on the final day of the conference. Mathias is a compelling speaker who will motivate you to continue learning about performance improvement long after the conference ends.

Learn more

8. Sales Enablement and Beyond: Using Games to Drive Performance

Presented by: Sharon Boller and Steven Boller

Friday, 11/18: 10:00 – 11:00 AM

We kick off this session with a case study from a successful medical device product launch that used games throughout a phased curriculum. Then, we discuss what sales enablement learning objectives lend themselves best to a game-based approach and identify what good game design looks like. To learn how to design games that appeal to target learners, participants will use a worksheet to craft learner personas that are similar to the buyer personas that marketing departments create. The session ends with seven implementation tips you can put into practice when using games for learning.

Learn more

Knowledge Guru adds ‘Drive’ Adaptive Learning App to Platform for Fall ’16 Release


BLP customers and Knowledge Guru subscribers got the big scoop last week on our Fall 2016 release. But now, it’s time to tell the world: we’ve just added a new app called Drive to the Knowledge Guru platform. Drive is a training reinforcement tool for sales reps, and it will be included as part of a Knowledge Guru subscription.


Built for Sales Reps


Many of our Knowledge Guru customers use the platform to train sales reps. Drive is for them: it includes a variety of minigames specifically designed to teach topics like comparing against competitors, objection handling, features and benefits, and responding to customer questions.

Adaptive Learning


Sales reps take a short confidence assessment the first time they open Drive. As they play minigames, Drive compares reps’ perceived confidence against their actual performance on your training topics and customizes their experience accordingly to help them achieve mastery.



Knowledge Guru Drive was designed with busy sales reps in mind. The app delivers reps a “Daily 3” of minigames that take about five minutes to play. If they have more time, they can hone their skills in the practice area.

Engaging Minigames


Drive’s minigames are simple, elegant and fun. Clients who have piloted Drive have commented that “even our kids would think this is cool.” That’s high praise, and we’ll take it.

Mobile-first Experience


Drive is available as a smartphone app in the iOS and Android stores. While reps can play it on the web on most devices, it was designed from the ground up as a smartphone experience.

Personal Stats


Drive is like a fitness tracker for training content. As reps progress, they get detailed personal stats on their perceived confidence versus their actual performance on each learning objective.

Simple Creation and Editing

Like all Knowledge Guru apps, Drive comes with a game creation wizard that is easy to use. Trainers can quickly create, edit and launch Drive experiences with our web-based authoring tool.

Watch the new product tour

Our new video has a full description of the platform:


Watch the launch webinar recording

We officially launched Drive at DevLearn 2016 in Las Vegas on November 16. If you couldn’t make it to DevLearn, you can still watch the Drive launch session via webinar. We held a public session on Tuesday, December 6th and the recording is now available for all.

If you’re already a BLP client or Knowledge Guru customer, check your inbox. We sent you an invite to a private webinar just for clients.

2016 Brandon Hall-Winning Product Launch Training Uses Knowledge Guru


The Knowledge Guru learning platform was used as part of a product launch that won Silver in the 2016 Brandon Hall Excellence in Learning Awards. The platform was used as part of a product launch training curriculum designed by Bottom-Line Performance for Ventana Medical Systems, Inc. (Ventana), a member of the Roche Group. It uses game-based learning and the power of story to help reps show the value of a new product.

It was the second award win of 2016 for the VENTANA HE 600 product launch training curriculum, and the sixth win in the last two years that BLP has partnered with the Roche group to win. To date, the Knowledge Guru platform has been used as part of 6 Brandon Hall-winning projects.

The HE 600 uses Knowledge Guru as a pre-work activity to help reinforce key product information. Learn more about the curriculum here.


BLP Wins 2015 Horizon Awards for Knowledge Guru Mobile and Custom Game-Based Solution


Bottom-Line Performance (BLP) is the proud recipient of two awards in the 2015 Horizon Interactive Awards competition. The prestigious competition receives thousands of entries each year, and only 65% of all entries receive a Gold, Silver, or Bronze distinction for excellence in interactive media. These award-winning solutions build on BLP’s recent success in the Horizon awards: BLP has now won six Horizon Awards since 2013, including two awards for the Knowledge Guru platform.

The Knowledge Guru mobile reinforcement and gaming app earned a Silver designation in Mobile Apps – Education. The new app allows learners to start playing Knowledge Guru on their smartphone and finish on their laptop. Scores and achievements sync seamlessly between the web app and native app version of Knowledge Guru.

“The Horizon Interactive Awards competition has always been about excellent design” said Sharon Boller, President of Bottom-Line Performance. “Winning this award with our Knowledge Guru app is a great honor and reflects the efforts of our product team to bring the full Knowledge Guru experience to mobile devices.”

BLP also won a Bronze Horizon Interactive award for Password Blaster, an arcade-style game that helps Cummins, Inc. employees learn how to create secure passwords. Players must “blast” the bad passwords while letting the good passwords pass by. It is part of a larger Information Asset Protection curriculum design to help Cummins employees protect sensitive information.

“BLP helped develop resources to address and mitigate global threats facing employees, facilities and information assets. They created a multitude of interactive modules that fit within a one-stop-shop Security Toolkit designed to help our employees access and navigate our security resources and learning portals” said Bryan Langley, Global Security Manager at Cummins, Inc. “Their product has been globally acclaimed and we look forward to continuing our future collaboration with them.”

The Horizon Interactive Awards is a prestigious international competition recognizing outstanding achievement among interactive media producers. The competition recognizes and awards the best web sites, videos, online advertising, print media and mobile applications. Each year, the Horizon Interactive Awards receives thousands of entries from all over the world. A panel of industry professionals, from diverse multi-media, graphic design and marketing backgrounds, review the entries to determine the work that is to be recognized.

BLP showcases Knowledge Guru, along with award-winning custom solutions like “Password Blaster,” at the 2016 ATD International Conference. Learn more and register here.

About Bottom-Line Performance

The Knowledge Guru platform is imagined by Bottom-Line Performance, a learning design firm serving a wide range of corporate clients. Since 1995, we’ve helped clients choose the right learning solutions for their learners, while also helping them to design and develop learning tools effectively. Areas of focus include product launches, customer training, internal process training, safety & compliance and more.

Knowledge Guru Adds Smartphone App in 2015 Fall Release


The Fall 2015 release of Knowledge Guru is so small, it fits in your pocket.

What I mean is that we are releasing a new smartphone app for iOS and Android. Learners will be able to play Knowledge Guru games across desktop, tablet and smartphone the week of November 2nd.

Multi-Device Gameplay

Your learners can start playing on their smartphone and finish on their laptop. Scores and achievements sync seamlessly between the web app and native app version of Knowledge Guru.

Seamless Authoring and Analytics

Create one game with the Knowledge Guru authoring tool that players can access across all devices. Achievements and analytics will sync for all players, no matter what device they access

Mobile-First Experience

On-the-go learners will never need to access a computer to play Knowledge Guru. Every interaction and screen has been optimized for the mobile experience.

Push Notifications and Email Alerts

Set up reminders for your players to invite them back into the game and to what they have learned. Players can select between receiving push notifications on their mobile device or email alerts when it is time to come back and play a new topic.

Already a Customer?

We’ve created a Knowledge Base Article with more details for Game Authors and Players to get started:

Getting Started with KGuru Mobile – Game Author & Player QuickStart Guide

Ally, Bottom-Line Performance Win Brandon Hall Excellence Award for Knowledge Guru Game


Bottom-Line Performance and Ally partnered to win a 2015 Brandon Hall Excellence award. The winning submission won a Bronze in Best Use of Games or Simulations for Learning. The game was created and implemented with the Knowledge Guru game-based learning platform.

Knowledge Guru customers use the platform to help employees learn and retain things like product knowledge, policies, procedures and compliance information. Gameplay is linked to learning science so employees retain facts by playing. The platform has won four Brandon Hall Excellence awards since 2014, including two “Gold” distinctions.

“We have continued to advance and evolve our product with customers as our guide,” says BLP President Sharon Boller. “It’s a wonderful thing when a client has tangible success, whether that’s through our Knowledge Guru platform or one of our custom learning solutions.”

The entries were evaluated by a panel of veteran, independent senior industry experts, Brandon Hall Group Sr. Analysts and Executive Leadership based upon the following criteria: fit the need, design of the program, functionality, innovation, and overall measurable benefits.

Read about all four of our Brandon Hall 2015 wins on the Bottom-Line Performance website.

Knowledge Guru Platform Wins Three 2014 Brandon Hall Awards


Bottom-Line Performance won two Brandon Hall Excellence in Technology gold awards for its Knowledge Guru Game-Based Learning Platform. One gold award honored Knowledge Guru as Best Advance in Gaming or Simulation Technology. The other award, gold for Best Advance in Sales Training Online Application, recognized BLP and Cisco Systems, Inc. for Cisco’s use of the Knowledge Guru platform.

BLP and ExactTarget also won a bronze award for Best Use of Games and Simulations for Learning in the Brandon Hall Excellence in Learning awards earlier this year, bringing our total to three Brandon Hall Awards for the 2014.

The Knowledge Guru platform is used by Fortune 500 companies to reinforce and help employees retain critical knowledge such as policies, procedures, product knowledge and compliance information. The platform uses serious games that link engagement and motivation to the science of learning and remembering.

Cisco uses Knowledge Guru in its award-winning Cisco Sales Associate Training Program (CSAP) to train the next generation of sales leaders at Cisco. The platform helps new sales associates master and retain product and technical knowledge, and participants rate Knowledge Guru highly as a learning tool that helped them complete their Cisco certification. Cisco uses Knowledge Guru games around the world and the experience scores equally well in all regions – Europe, Middle East, India, China, Japan, Singapore, Australia, Canada, North and South America.

“It is truly a great honour for the Cisco Sales Associates Program to receive a second Brandon Hall Award,” said Paula Rossini, Global Program Manager of the CSAP program at Cisco. “The team is proud to uphold the highest standards in learning and to be recognised for this. We value our strong partnership with BLP and with them, we look forward to taking the learner experience to the next level!”

“I am honored by the recognition BLP’s Knowledge Guru platform has received in 2014,” said Sharon Boller, President and Chief Product Officer of Bottom-Line Performance. “It recognizes the efforts our team has put into designing and developing a research-based learning platform focused on helping people learn and remember critical knowledge and skills. It also recognizes the great work clients such as Cisco have done to integrate serious games into their organizations in a relevant, appropriate way.”

The entries were evaluated by a panel of veteran, independent senior industry experts, Brandon Hall Group Sr. Analysts and Executive Leadership based upon the following criteria: fit the need, design of the program, functionality, innovation, and overall measurable benefits.


Cisco (NASDAQ: CSCO) is the worldwide leader in IT that helps companies seize the opportunities of tomorrow by proving that amazing things can happen when you connect the previously unconnected.


Bottom-Line Performance is a learning design firm serving a wide range of corporate, nonprofit, and government clients. Since 1995, we’ve helped clients choose the right learning solutions for their learners, while also helping them to design and develop learning tools effectively. Areas of specialization include product launches, customer training, customer service training, and safety and compliance training. BLP is a certified woman-owned business.


Bottom-Line Performance is the creator of Knowledge Guru, a game-based learning platform that uses learning science to increase employee knowledge retention and improve performance. Use it to create a single serious game teaching foundational knowledge or an extended play experience that incorporates performance challenges to help players acquire and practice new skills. The secret? Every game mechanic and game element are carefully linked to the science of how we learn and remember.

Knowledge Guru Fall ’14 Release Adds New Game Type, Expanded Reporting and More


Since the release of Knowledge Guru in 2012, our team has spent thousands of hours researching the science of learning and serious games. We’ve play tested dozens of games to see what mechanics work for learning. Most importantly, we’ve listened to our growing customer base to find out what features and functionality they need to make serious games a success in their organizations.

All of this has led up to our Fall ’14 Release, the biggest Knowledge Guru release yet. Next week, we are unveiling the all-new Quest game type. It takes the Knowledge Guru platform to a new level.

We’ll show off Quest at DevLearn 2014, October 29-31 in Las Vegas. See the list of events, or simply register for the Fall ’14 Release webinar on November 6th.

What is Quest?

Quest is an all-new game type that uses the same game content as the original Knowledge Guru games, but in a new way.



In Quest, players are on a journey to “unlock knowledge.” They travel through three worlds to do so. The original Knowledge Guru game has been renamed as Legend. Learn more about the difference between Quest and Legend here.

More Personal Than Ever

Players select an avatar to represent themselves… and a Guru to guide them through the game.

Addictive Gameplay


The game environment is immersive and responsive. The interface just feels fun as players play, and the game mechanics encourage replayability. Players maximize their “star rating” on each topic and earn power-ups that impact their experience.

Social Leaderboards


Players vie for first place on the leaderboards while seeing a real-time stream of their colleagues completing challenges of their own.



The “Bonus Gate” provides a mini game that is fun to play and actually integrated into the learning itself. This deepens the learning and improves retention.

Performance Challenges

performance challenges

Connect gameplay to real-world challenges. You create the challenges; players complete them as part of the game.

Powerful Learning Science

The game format has been structured to take advantage of the latest research on how memories are formed. You can even control the spacing for players by “locking” worlds for play on a later date. The game can send an email to players reminding them to return, if you’d like.

Plenty of Options


Quest is launching with three different theme choices: Business, Space, and Island. That makes for 11 total theme options across both Knowledge Guru game types.

Other Improvements

Quest is not the only thing new this fall.

Reimagined User Interface


The user interface has been optimized to truly “flow” through the game development process. The tabs across the top of the screen walk you through each step from getting creation to customization to implementation. It’s still simple to create a game; just add your content.

Improved Support Resources

We’ve added a short “Getting Started” video for both Quest and Legend game types that provide a three minute overview before you begin. We have also introduced a new, expanded Knowledge Base with tutorials that help you create your game. If the Knowledge Base is not enough, the new support ticketing system will get any issues resolved quickly.

Gorgeous New Reports


All of our admin reports have received a facelift. You’ll also find a new “Report Dashboard” that tells you, at a glance, how your game is going. The new “Game Overview Report” combines several popular reports into one useful PDF. As always, all our reports can be exported to a CSV, too.

Attend the Fall Release Webinar


We are showing off Quest in a free public webinar on Thursday, November 6th at 1 pm ET, 10 am PT. Even if you cannot attend, register to receive the recording.

Knowledge Guru Adds Business Theme Packs and Experience API Control Panel

I’m excited to unveil two new enhancements to the Knowledge Guru® product: two Business theme packs and tight Experience (Tin Can) API integration. You can now create your own game in a business-themed world, with a businessman or businesswoman version of the Guru. Business Theme Packs - Knowledge Guru …And when you’re done with that, you can easily connect your game to an LRS like Scormcloud or WaxLRS to track all of your game data. We’ll be showcasing these new enhancements at this year’s DevLearn Conference in Las Vegas, Nevada with a Learning Stage session and expo booth presence.

New Business Theme With Male or Female Character

The business theme packs give added flexibility to organizations who want to use Knowledge Guru games, but may not be able to use the standard Fantasy theme within their company culture. In Knowledge Guru’s Fantasy theme, players climb mountain paths to deliver scrolls to the Guru in his pagoda to become Knowledge Gurus themselves. It’s a fun setting… but some organizations need a game with a more realistic aesthetic. Fantasy Theme - Overview That’s why we created the new Business themes, where players try and join the Guru, now a dashing businessman or businesswoman, atop his Skyscraper of Knowledge. Instead of scrolls, they deliver briefcases. Where storybooks were once used, we’ve added LCD monitors and tablets. Business Theme Overview - Knowledge Guru The new themes put players in a professional, business setting while still utilizing quality aesthetics and attractive visuals. Just because the game has a more “serious” look does not mean it can’t look good, too. Other than the theme itself, the game functions exactly the same as the Fantasy version. The spaced learning, repetition, and immediate feedback are still built into the game. Game creation and editing works the same, too.

Experience API Integration

Knowledge Guru was the first learning game to be Experience (Tin Can) API compliant, all the way back in October 2012 before the specification reached 1.0. Now, we’ve added an easy-to-use page to the admin dashboard where you can easily input your LRS settings and connect the game for tracking purposes. Knowledge Guru - Experience API control panel Most LMS’s are not Experience API compliant, and you will need an LRS to use this feature… but the Experience API spec will eventually replace SCORM as the standard for online learning. By adding this tight integration now, we’re helping you stay ahead of the game. If you’re already using a product like Scormcloud or WaxLRS, you can start tracking game data in your LMS right away.

Free Trial

Our new free trial page allows you to sign up and start building a game instantly. To try out the Business theme, just select “Business – Male” or “Business – Female” from the theme menu, fill in the rest of the fields, and submit. You’ll receive a confirmation email and your 15-day trial will begin. Start a Free Trial

Existing Customers

The Experience API control panel was rolled out to all customers across the system this month, and you can start using it right away. For customers who purchased games for future use that do not yet have content, we can easily change empty games from the Fantasy theme to one of the Business themes. Just contact us.