Understanding the Roles in Knowledge Guru

Every Knowledge Guru subscription includes four user roles. This post summarizes what each role can do.

Account Owner

This role serves as our primary point of contact. They can do these things:

  • Function as a System Administrator.
  • Often, the Account Owner assigns another team member to be the system administrator.
  • Depending on the subscription license, they may be able to more than one system administrator.
  • Have access to Manage Accounts tab within system administration site; other system admins do not.
  • Log into any game within the system and do anything a Game Author can do for a given game.
  • Monitor overall usage against the subscription limits (number of game shells, players, author licenses).

System administrator

The system administrator oversees the subscription and sets up game authors and shells. They can do these things:

  • Create and manage game authors and game shells – adding, editing, and deleting them.
  • Log into any game within the system and perform all actions a Game Author can.
  • Generate system reports.
  • Monitor overall usage against the subscription limits (number of game shells, players, author licenses).

Game Authors

Game authors create and edit games. They have a LOT of things they can do…for any game they are assigned to. They can do these things:

  • Log into assigned games.
  • Customize the game shell’s theme and branding.
  • Customize two user registration fields.
  • Set up email verification requirement for new players.
  • Create, edit, or delete game content.
  • Add, edit, or delete individual players.
  • Reset player progress – for a single player or for a group of players.
  • Generate game reports and monitor game play.
  • Generate a SCORM package and supply to an LMS administrator for upload to an LMS.
  • Obtain the game URL that players need to access the game.
  • Provide a link to a “live scoreboard” if someone wants to use a Guru game as part of a live event.

Players

This one’s pretty obvious. Players can register for – and play – a Knowledge Guru game.