How to Let Learners Log In With Salesforce.com

Knowledge Guru allows your learners to log into their games with their Salesforce.com account. Once learners validate their account credentials, they can log in with Salesforce and see all games registered to their Salesforce email address.

Desktop

From the main login page

  1. Players go to kguru.co/login or theknowledgeguru.com/login and click LOGIN WITH SALESFORCE.
  2. Players enter their Salesforce username and password.
  3. If it is their first time accessing Knowledge Guru from Salesforce, they will authenticate the connection.
  4. After authenticating, players see a list of their assigned games.

From an individual game login page

  1. Players go to their game link (kguru.co/GAMENAME or theknowledgeguru.com/GAMENAME) and click LOGIN WITH SALESFORCE.
  2. Players enter their Salesforce username and password
  3. If it is their first time accessing Knowledge Guru from Salesforce, they will authenticate the connection.
  4. After authenticating, players see a list of their assigned games.

Mobile

From the app login page

  1. Players open the Quest or Drive app
  2. Players tap LOGIN WITH SALESFORCE on the login page.
  3. Players enter their Salesforce username and password
  4. If it is their first time accessing Knowledge Guru from Salesforce, they will authenticate the connection.
  5. After authenticating, players see a list of their assigned games.

How to Invite Learners to Play on Mobile Devices

Are you launching a Knowledge Guru game that learners will play on their smartphones? If so, using these two links will make the process easier: kguru.co/GAMENAME and kguru.co/apps.

1. If players will type the game link into their mobile browser, use the kguru.co short link

All Knowledge Guru games can be accessed using either the full link (Example: theknowledgeguru.com/sellingskills_quest) or the short link (Example: kguru.co/sellingskills_quest). If players must type the link in themselves, sending the send the short link so it is easy for them to do so. This is especially useful when you display the link on a PowerPoint slide in a live event.

The mobile registration pages for Quest and Drive games automatically direct players to download the appropriate app after registering.

2. If you’d like players to download the app BEFORE attending a live event but do not yet want them to register for or log into the game, use the kguru.co/apps page

The mobile-first page kguru.co/apps has links to download the Quest and Drive apps from iOS or Google Play. You can send this link out prior to a live training event so that players have already downloaded the app before they arrive.

If you will pre-register players before they play:
  1. Instruct players to download the appropriate app (Quest or Drive) at kguru.co/apps.
  2. Instruct players to log in with their email address and the default password that you set for them.
If players will self-register:
  1. Instruct players to visit your game URL on their mobile device: kguru.co/GAMENAME.
  2. Players fill out the form to register.
  3. After registration, Knowledge Guru will provide a link to download the appropriate mobile app.
  4. Players download the app, open it and login with their credentials.

For implementation tips tailored to your needs, speak to your Knowledge Guru Specialist.

 

How to Add Players to a Drive Game

Have Players Self-Register

Want your players to create their own account for your Knowledge Guru Drive game? Have your players self-register for your game in four easy steps:

Quick Steps for Self-Registration

  1. Send your Drive game link/URL to all players via email or post it on your LMS.
  2. Explain that players must click the link and fill out the registration form.
  3. Have your players create a username (their email address) and a password.
  4. After registering, your players will be automatically directed to a link where they can download the mobile app to their phone.

For added security, you can restrict access so only email addresses with your company’s domain name can register.

Manually Add Single or Multiple Players

Usually you will have players self-register for your game the first time they log in. Occasionally, you may want to add a single player to a game, particularly when you test a game before you release it.

Quick Steps for Adding a Single Player

  1. Expand the Manage Players option within left-hand navigation pane, and select Add Players.
  2. Type the player information in the available fields under Add a Single Player.
  3. Click ADD PLAYER.

Pre-Register Players

Do you want to spare your players the task of self-registering to play a Knowledge Guru game? Some organizations do. If email verification is not needed, you can opt to pre-register players for a Knowledge Guru game. Perhaps you are unveiling a Knowledge Guru game as part of a conference experience or as part of a live workshop event. In these instances, your goal is to get everyone playing as quickly as possible with as little effort as possible.

Mass uploading your players ahead of time may be a perfect solution.

Quick Steps for Adding Multiple Players

  1. Expand Manage Players option within left-hand navigation pane, and select Add Players.
  2. In the field labeled Add Multiple Players, under Step 1, click DOWNLOAD EXPORT FILE to download the .CSV template we provide. It tells you exactly what information to include. (NOTE: Define your user registration fields before you mass import players so that the .CSV file you download includes columns for them.)
  3. Step 2: Add players to the .CSV file. Add as many players as you need. Take care to follow the format presented in the .CSV template. Existing players will retain their current passwords.
  4. To import your player file, click CHOOSE FILE under Step 3.
  5. Click UPLOAD.

NOTE: Safari users need to right-click to download the .CSV file.

Click through this slideshow to see a quick tutorial.

How to Edit or Reset Player Data from a Drive Game

Edit Player Data

Editing a player’s information is useful, though players can self-edit their email address or their name once they register. To edit a player’s information, follow these steps: 

Quick Steps for Editing a Player in Knowledge Guru Drive

  1. Expand Manage Players option within left-hand navigation pane, and select Edit or Reset Players.
  2. Search for the player you want to edit one of two ways: 1) Search player’s last name under Search by last name field or choose a player from the dropdown menu under Choose a player to edit.
  3. Click EDIT PLAYER.
  4. Make your changes to the player’s account information.
  5. Click UPDATE PLAYER.

Click through this slideshow to view a quick visual tutorial.

Reset Player Data

If you need to, you can also reset a player’s progress in the game. Here are some times when you might want to do this:

  • You want everyone to replay the game.
  • A single player may request opportunity to replay the game.
  • You are testing a game before making it available to all players. (You want to reset your own progress or the progress of testers so they can replay the game.)

Follow these steps to reset player data.

Quick Steps for Resetting Player Data

  1. Expand Manage Players option within left-hand navigation pane, and select Edit or Reset Players.
  2. To reset a specific player, locate the field labeled Reset Specific Player Progress. You can search for the player you want to reset one of two ways: 1) Search player’s last name under Search for player by last name to reset or choose a player from the dropdown menu under Reset specific player data in the system.
  3. Once you select a player, confirm resetting that player by checking the box next to Confirm resetting the player selected above?
  4. Click RESET PLAYER.
  5. To reset all player data, locate the field labeled Reset ALL Player Progress.
  6. Confirm resetting all player data by checking the box next to Confirm resetting ALL PLAYER DATA in the system?
  7. Click RESET ALL PLAYER DATA.

Click through the slideshow below to see the steps in action.

How to Remove Players from Drive Games

All Knowledge Guru accounts come with a maximum number of players. Periodically, you may want to delete players to help you stay within your limits. You may also simply want to keep your database clean and reuse a game with a new group of players. When you no longer need data associated with players, you can delete them.

Here’s what to do:

Quick Steps to Remove Players in Knowledge Guru Drive

  1. Expand Manage Players option within left-hand navigation pane, and select Remove Players.
  2. There are several options for filtering which players you want to remove. Remove a single player by typing their name in the search field and click REMOVE PLAYER.
  3. Remove specific players by checking one of the four removal option buttons and click SUBMIT. (NOTE: You will be given a list of the players that will be removed. You may proceed to removing the players, or cancel and reselect players.)
  4. You can also change the Automatic Player Removal Settings if you want players to be removed after a period of inactivity in your game.
  5. Choose the option from the dropdown menu that is right for you. Your changes will be saved automatically.

Click through this slideshow to view a quick visual tutorial.

How to Maximize Game Security in Knowledge Guru Drive

The best way to maximize security in Knowledge Guru is to control player registration options. The default setting in Knowledge Guru is to allow anyone to play your game if they have the game URL. The game URL does not show up in search engines, so only individuals who have been sent the link will be able to access it.

You have four options to further increase security. Here’s a quick overview of what they are:

  • Public Registration – Players register from the main login page of the Knowledge Guru game. Passwords are set at registration and the player has immediate access. They then receive a link to download the app, where they can log in to play.
  • Email Verification Required – Players register from the main login page of this Knowledge Guru game. The player cannot access the game until they verify their email account, at which time, the player will set their password.
  • Restricted to Domains – Players register from the main login page of this Knowledge Guru game. The player cannot access the game until they verify their email account, at which time, the player will set their password. Only email addresses from domains listed on the right will be accepted.
  • Mass Upload Players – You can also mass upload players so that they do not use the registration page. With this approach, you simply send players their login information. Here are instructions on mass uploading.

Follow these steps to edit player registration options.

Quick Steps to Edit Registration Options

  1. Expand Manage Players option within left-hand navigation pane, and select Registration Options.
  2. Select which requirement you prefer: Public Registration, Email Verification Required, or Restricted to Domains.
  3. Click UPDATE REQUIREMENTS.
  4. If you choose Restricted to Domains, you must specify what domains are acceptable by typing them into the box under Accepted Domains.
  5. Click UPDATE DOMAINS.

Note: Most users will download the “KGuru Drive” smartphone app to play Drive games, but they still will first register for the game in a web browser first. Knowledge Guru apps require a valid username and password to access.

Click through the slideshow below to see the steps in action.