How to Remove Players from Drive Games

All Knowledge Guru accounts come with a maximum number of players. Periodically, you may want to delete players to help you stay within your limits. You may also simply want to keep your database clean and reuse a game with a new group of players. When you no longer need data associated with players, you can delete them.

Here’s what to do:

Quick Steps to Remove Players in Knowledge Guru Drive

  1. Expand Manage Players option within left-hand navigation pane, and select Remove Players.
  2. There are several options for filtering which players you want to remove. Remove a single player by typing their name in the search field and click REMOVE PLAYER.
  3. Remove specific players by checking one of the four removal option buttons and click SUBMIT. (NOTE: You will be given a list of the players that will be removed. You may proceed to removing the players, or cancel and reselect players.)
  4. You can also change the Automatic Player Removal Settings if you want players to be removed after a period of inactivity in your game.
  5. Choose the option from the dropdown menu that is right for you. Your changes will be saved automatically.

Click through this slideshow to view a quick visual tutorial.

How to Maximize Game Security in Knowledge Guru Drive

The best way to maximize security in Knowledge Guru is to control player registration options. The default setting in Knowledge Guru is to allow anyone to play your game if they have the game URL. The game URL does not show up in search engines, so only individuals who have been sent the link will be able to access it.

You have four options to further increase security. Here’s a quick overview of what they are:

  • Public Registration – Players register from the main login page of the Knowledge Guru game. Passwords are set at registration and the player has immediate access. They then receive a link to download the app, where they can log in to play.
  • Email Verification Required – Players register from the main login page of this Knowledge Guru game. The player cannot access the game until they verify their email account, at which time, the player will set their password.
  • Restricted to Domains – Players register from the main login page of this Knowledge Guru game. The player cannot access the game until they verify their email account, at which time, the player will set their password. Only email addresses from domains listed on the right will be accepted.
  • Mass Upload Players – You can also mass upload players so that they do not use the registration page. With this approach, you simply send players their login information. Here are instructions on mass uploading.

Follow these steps to edit player registration options.

Quick Steps to Edit Registration Options

  1. Expand Manage Players option within left-hand navigation pane, and select Registration Options.
  2. Select which requirement you prefer: Public Registration, Email Verification Required, or Restricted to Domains.
  4. If you choose Restricted to Domains, you must specify what domains are acceptable by typing them into the box under Accepted Domains.

Note: Users can download the “KGuru Drive” smartphone app to play Drive games, but they still will register for the game in a web browser first. Knowledge Guru apps require a valid username and password to access.

Click through the slideshow below to see the steps in action.

What You Can Customize in Drive

The Knowledge Guru Drive authoring tool allows you to create a Drive game that’s unique to your organization by customizing it with names, logos, registration fields, and more. This article focuses on the look and feel of your Drive game and explains the steps to create a unique Drive experience for your learners.

Customize Your Drive Game

Let’s start with your game name and introductory text. Your players will see this introductory text the first time they log in after your Drive game launches. It typically explains what the game is about and how they will play.

Here are the steps to customize your Drive game name and introductory text:

Quick Steps 

  1. Expand Customize option within left-hand navigation pane, and select Drive Appearance.
  2. Enter the name of your Drive game in the section next to Game Name. Your game name will automatically appear in your introductory text.
  3. Click SAVE.

Choose Colors for Your Drive Game

Every Knowledge Guru Drive game comes with a default color palette. If you want to change that color palette to reflect your organization’s colors and branding, follow this quick tutorial.

Quick Steps

  1. Expand Customize option within left-hand navigation pane, and select Drive Appearance.
  2. In the field labeled Choose the colors for your Drive game, you can customize your Drive game’s branding with three different colors.
  3. Next to Primary Color, enter a color code or click the field to access a color-picker to choose the primary color for your Drive game. Repeat this step for your Secondary and Tertiary colors.
  4. Click SAVE.

The primary color you choose dictates the color for all buttons and user interface elements in your Drive game. The secondary color is the color for headers and user interface elements. The tertiary color is the color for all links in your Drive game.

Click through the slideshow below to see the steps in action.

Swap Out a Logo

Every Knowledge Guru game comes with its own default logo. If you want to change that logo to reflect your company or the game’s name, follow this quick tutorial.

Quick Steps  

  1. Expand the Customize option within left-hand navigation pane, and select Drive Appearance.
  2. Scroll down to the field labeled Splash Screen Logo, and click CHOOSE FILE. Make sure the new image has a correct file size and has the right dimensions as specified. The size limit is 500kb and the recommended dimensions are 600 x 590.
  3. Click OPEN and UPLOAD FILE. You will see your new logo on the splash screen of your Drive game during start up. It will not appear elsewhere in your game.
  4. Click PREVIEW LOGO to preview what your logo looks like.

Create Legal Disclaimers or Notices

Companies often want to include a legal disclaimer when using Drive. This optional text will appear after your splash screen on your Drive game during start up, unless it is left blank.

Follow these steps to insert a legal disclaimer or notice:

Quick Steps

  1. Expand Customize option within left-hand navigation pane, and select Drive Appearance.
  2. Scroll down to the field labeled Legal Text at the bottom of the page and enter your legal disclaimer or notice.
  3. Click SAVE. Your legal text appears on the first login to game only. It does not re-appear thereafter.

Click through the slideshow below to see the steps in action.

For information on how to customize your registration fields, click here. For information on how to select leaderboards, click here.

Implementation Tips for Drive

Our implementation pack includes timelines, tips, templates and images you can use to implement and promote your game.

To maximize the playing – and learning – experience of Knowledge Guru Drive, you need to do two things well:

  • Spark sales reps’ interest so they take action to download Drive and get started.
  • Provide clear directions on how to access the Drive game and get started with Drive.

We recommend using this implementation timeline:

How to Spark Interest

Think about your target audience. How many of these are true for them?

  • The game is “required” by someone, and someone will be verifying their completion.
  • They enjoy games and are intrigued by playing.
  • They are competitive – and like visible evidence of a competition, such as a leaderboard.
  • They love anything that gives them more information about themselves and how they are improving over time.
  • They want quick hits that reinforce key knowledge or skills that improve selling abilities.

Take time to assess players’ starting motivation – and be honest about what that motivation is likely to be. Your answers can help guide you in planning your implementation and choosing the best strategies for your audience. If the sole motivation to play is “because we have to,” you need to put more thought into your strategy. If Motivators 2-5 above exist for them, you need only make sure you provide clear directions on how to access Drive – and make sure you repeat those directions so everyone “hears” you. If most of these motivators are absent, your strategy will need to go further.

Pre-launch message ideas

  • Plan a series of three to four provocative emails to serve as teasers. Use short, creative subject lines that will appeal to your targets. Teaser subject lines could include:
    • Become a master in 5 minutes/day.
    • 5 minutes/day to better sales results.
    • Join the ranks of the masters.
    • Drive to the top.
  • Include visuals of the Drive app in your messaging, particularly leaderboards or the dashboard. People respond better to visuals than to lots of text. Keep text portion of your message short and provocative.
  • If game-based solutions are new to your organization and people are skeptical, consider offering prizes to underscore the significance of playing. The leaderboard makes it easy for you to award prizes for various things such as biggest leap in rank over two days’ time or top of the leaderboard on a given day. This keeps players on their toes throughout your play period. Prizes do not have to be big ones.

Once the game launches

Send a clear message that explains how to gain access to Drive. Here’s a sample you can modify:

Subject: How to drive to mastery on <insert your topic here>

Dear Sales Rep,

You’ve heard about it; today it’s available! Begin your Drive to Mastery on <insert topic> now. Get started in three easy steps:

Step 1: Use the URL provided to register for the Drive game and create a Knowledge Guru account. Knowledge Guru is the platform that powers the Drive game. Here’s the URL:

·       <Insert game URL here.> It will be something like:

Step 2: After registering, you will be automatically directed to a link where you can download the mobile app to your phone. This app lets you access Drive on your phone for maximum ease of use.

Step 3: Start playing to build mastery. Drive will adapt to you as you play, and a session only takes 5 minutes to complete. You can play every day. Every day you access Drive, you get three new games, and updated stats on your progress toward mastery.

Be prepared to resend a variation of the message 1 or 2 more times to ensure all learners see the email. Monitor the Drive analytics to verify that players are getting registered and playing.

Throughout the active play period, monitor player progress. Acknowledge players’ efforts and recognize top scores and engaged players.

Share out final results. Use the reporting capabilities within the Game Administration tool to share relevant results, including the number of reps achieving mastery.

If you have some form of regular sales communication tool, use it to profile top performers and acknowledge their efforts.

How to Select and Customize Leaderboards in Drive

Leaderboards are a great feature in Drive that create a fun, competitive environment. You might want to use certain leaderboards for certain instances. For example, if you want to have a companywide competition, you can select leaderboards such as  Top 10 for Location, Overall Drive to Mastery, or Drive to Mastery Past X Days. If you are holding a competition within your own office, you might want to use the  Today’s Drive to Mastery or Overall Drive to Mastery leaderboards.  

Choose to use all the leaderboards (the default) or choose one or two. Change the order in which leaderboards appear by dragging them into the desired order. Be aware that the custom registration fields you have in your games each link to a leaderboard. This can be helpful if you want to display results in a leaderboard by location, by team, by role, etc.  Click here to learn how to customize your registration fields. 

Follow these steps to select leaderboards for your Drive game. 

Quick Steps List

  1. Expand theCustomize option within left-hand navigation pane and choose  Select Leaderboards. 
  2. Make sure the leaderboards you want are toggled “ON.” Toggle any leaderboards you don’t want to include in your Drive game to the “OFF” position. 
  3. Drag leaderboards into the desired order, if applicable. 
  4. Click  SAVE. 

Click through the slideshow below to see the steps in action. 

Dashboard Overview

When you log in to Drive as a game author, you land on the main dashboard for your Drive game. This dashboard is your launching point for anywhere else you want to go within the authoring tool. It is also a source of summary information about your game and its players. Let’s look at how this dashboard is organized.



The “hamburger” icon in the top left corner lets you expand and collapse the sidebar menu located on the left side of your screen. Your Drive game’s name is located next to this menu icon. Once you expand the navigation, you will see options that help you:

  • Develop your game
  • Customize your game
  • Manage players
  • Access reports
  • Implement your game
  • Access Knowledge Base resources

Each of these menu options can also be expanded to reveal sub-menu choices within each main area of the authoring tool.

Summary Statistics


The top of your dashboard gives you a quick snapshot of your players and how they are doing. As the image shows, four icons are always visible. These icons let you see how many players you have, how many are active, how many have reached mastery, and the average mastery value.

Pre-launch Checklist


If your game has not yet launched, a Knowledge Guru Drive Creation Checklist to Launch will be displayed. This checklist outlines the six steps you need to execute to get your game created. Clicking any of the six steps provides you with a detailed explanation of each one.

As you complete tasks, the checklist automatically marks the tasks off your list and changes the box from red to green. By clicking within a step, you can see a more detailed explanation of it.

Post-Launch Statistics and Recent Activity Log


Once you make your Drive game live, your pre-launch checklist gets replaced with additional player statistics. These statistics are dynamic. You can click within them to access full reports. You can also hover over the bars in the graph or the pie pieces in the pie chart to see specific data points.

The bottom left portion of your screen will change to a timeline labeled KG Recent Activity. This activity log can help you see how long it took to create and put your game online as well as the most recent activities of the game’s players.

Your Profile and Logging Out


The drop-down menu at the far-most upper right corner of your screen contains links to your profile settings as well as a log out option. Your profile shows the date your Knowledge Guru subscription expires and allows you to change your email and password.

Knowledge Base Help and Support


The Knowledge Guru Knowledge Base is always available to you via Access Resources in your navigation pane. This menu option contains a link to the Drive Knowledge Base as well as to Support.

How to Add, Edit, or Remove Game Shells

As a System Administrator, you have the power to add, edit, or remove game shells. A game shell is a game that does not yet have content in it and hasn’t been made “live.” Every game starts out as an empty shell. Once a Game Author populates the shell and converts it to online status, it becomes a game. As a System Admin, consult with the intended Game Author to determine if the game shell should be for a Quest, Legend, or Drive game.

Follow these steps to add, edit, or remove game shells.

Steps for Creating a Game Shell:

  1. In the System Administrator tool, click GAME SHELLS left-hand menu .
  3. First, select the game type you want to create.
  4. Select the Game Author from the drop-down menu.
  5. Create a game name and URL.
  6. Choose a game type (Drive, Quest or Legend).

Steps for Editing or Removing a Game Shell:

  1. In the System Administrator tool, click GAME SHELLS in the left-hand menu.
  3. Select a game from the list, then click EDIT GAME SHELL.
  4. In the Edit Game Shell section, change the Game Author, name, or URL.
  5. Click UPDATE GAME.
  6. To remove the game, click EDIT GAME SHELLS in the left-hand menu.
  7. Choose a game from the list, then click the REMOVE GAME button.
  8. Click REMOVE when the popup appears.

Click through the slideshow below to see the steps in action.

How to Log in to Your Knowledge Guru Account as an Author or System Administrator

Quick Steps to Log in to Knowledge Guru

  1. Go to
  2. Enter your email address and password and click SIGN IN.

Don’t know your password? Enter your email address and click Forgot Password to receive email instructions for resetting your password.

If you are not yet registered with Knowledge Guru, reach out to your Knowledge Guru Specialist at Bottom-Line Performance and they can help you register.

If you don’t know who your Knowledge Guru Specialist is, please submit a Support ticket.

How to Create a Game Author in a Quest or Drive Game Shell

Every Knowledge Guru game must have at least one, but up to 10, Game Author(s) associated with it. A Game Author is the individual who creates the game content, customizes the game, and implements the game (e.g. makes it go live). The game author can also access and export game reports that detail player progress, player performance, etc.

You must be designated as a system administrator within Knowledge Guru to create a game author.

To create a game author:

  1. Log into your Knowledge Guru account at:
  2. Select your company from the game list. If you have no games, you will automatically be logged into your system administrator account.
  3. Select GAME AUTHORS/CREATE GAME AUTHOR from the left-hand menu.
  4. Enter the game author information and click CREATE GAME AUTHOR.

After you have a game author in your system, you can create a game shell and associate the author(s) with the shell. Here is how:

  1. From the left-hand menu, select GAME SHELLS/CREATE GAME SHELL.
  2. On the screen that appears, choose the game type you want to create.
  3. Fill in the game name, and game URL.
  4. Select a primary author and up to nine secondary authors.
  5. Choose which game type you want in the drop-down menu (QUEST/DRIVE).

Click through the slide show below to see the steps in action.

Understanding the Roles in Knowledge Guru

Every Knowledge Guru subscription includes four user roles. Take time to understand the roles as it helps you understand what each one can and cannot do.

Account Owner

This role serves as Bottom-Line Performance’s primary point of contact. Information on new product releases is sent to this individual. Renewal information also gets sent to this individual.

Account owners can:

  • Function as a System Administrator.
  • In Enterprise subscriptions only, assign another team member to be a system administrator.
  • Access the Manage Accounts tab within system administration site.
  • Perform any task a System Administrator can do (outlined below).

System Administrator

The System Administrator oversees subscription usage and manages game authors and shells. They can:

  • Manage game authors and game shells by adding, editing, and deleting them.
  • Log in to any game within the system and perform all actions a Game Author can.
  • Remove players from the overall Knowledge Guru system. (Game authors can remove a player from a single game, but not the overall system.)
  • Generate system reports.
  • Monitor overall usage against the subscription limits (number of game shells, players, author licenses).

Game Authors

Game Authors create and edit games assigned to them. With an assigned game, they can:

  • Create, edit, or delete game content.
  • Customize the game shell’s theme and branding.
  • Set up email verification requirement for new players.
  • Add, edit, or delete individual players from the game (not the overall system).
  • Reset player progress – for a single player or for a group of players.
  • Generate game reports and monitor game play.
  • Export a SCORM package and supply it to an LMS administrator for upload to an LMS.
  • Obtain the game URL to provide it to players who need access to the game.
  • Provide a link to a “live scoreboard” if a workshop facilitator wants to use a Knowledge Guru game as part of a live event.


Players can register for – and play – a Knowledge Guru game for which they have the URL and appropriate access credentials.