Cisco Systems, inc.
Cisco added Knowledge Guru to their Cisco Sales Associate Training Program (CSAP) based on feedback that new sales professionals needed greater support in mastering and retaining Cisco’s technical content. They also wanted the curriculum to be more engaging. Cisco wanted to see if Knowledge Guru’s platform could provide the reinforcement that their sales team needed to master the content while also providing sufficient learner engagement.
Based on learner satisfaction ratings, Cisco expanded Knowledge Guru usage further to include a game for most modules in the curriculum.
“We use the Knowledge Guru platform across several modules in our Cisco Sales Associate Program. Before they can work with customers, new associates must obtain a deep knowledge of our architectures and technologies. Knowledge Guru is essential to reinforcing this technical knowledge, and participants have rated Knowledge Guru highly as a learning tool that helped them achieve their certification. Most importantly, the spaced repetition built in to Knowledge Guru is critical to helping new associates retain this foundational knowledge when they begin working with customers.”
Senior Manager, Business Developer
Cisco Systems, inc.
Post-training evaluations revealed high learner satisfaction with Guru’s use. Sales associates rated the games a 4.93 out of 5 in their value as a learning experience. They rated the repetition in the game a 4.93 out of 5 in terms of the games’ effectiveness in supporting their long-term retention of the content.
Most importantly, the games are driving true retention of the content. For example, Cisco’s learning objectives in the “CSAP-Mobility” Guru game were met at an average rate of 87% per objective across all users.
Cisco uses Knowledge Guru games with their sales teams around the world and the experience scores equally well in all regions and cultures – Europe, Middle East, India, China, Japan, Singapore, Australia, Canada, North and South America.