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How Big Should a Knowledge Guru Game Be?

Customers frequently ask us, “How long will it take for someone to play a game?” The answer depends on how many questions you include in your game and how complex each question is to read and answer. The more content you add, the bigger your game will be and the longer it will take for learners to complete. The guidelines in this article are helpful, but are simply guidelines, not absolutes. Learners all read at different rates – and they pay attention to varying degrees, which affects the speed of play. Your readers may be slower, depending on their education level, their native language, or their familiarity with the content.

Drive Game Size

Each mini-game is set up so a single minigame will take between 90 seconds and two minutes. The “Daily 3,” or the three minigames Drive presents a player each day they log in, should require five minutes of play. The secret is to provide the right amount of content so your players get enough (but not too much) repetition. Aim for no less than nine instances of five-minute play sessions.

Player perspective: If players need to access “daily games” nine times to achieve mastery, that equates to about 45 – 50 minutes spent with the app over a period of probably three weeks’ time. You can assume most reps won’t access the app every single day. Our target for high engagement = 3x/week.

Mini-Game Guidelines

The best games will have sufficient unique content to create multiple play-throughs that let players see some new content on each play-through. You want to ensure players see a mix of statements each time and not the exact same ones repeatedly. When you create mini-games in Drive, we recommend the following:

Balloon Burst

The minimum number of statements required is three. For an optimal game, provide at least six if you only have two categories or five per category if you have three or more categories.

For additional Balloon Burst best practices, click here.

#Happy

Include three contexts/scenarios within a game to provide ample practice. You can create a #Happy game with only one context/scenario, but to maximize practice, try for three.

Consider going beyond six statements for better re-playability of contexts/scenarios. You can reword a good or bad response to encourage the learner to focus on the feedback and to prevent them from doing well on future play-throughs simply because they memorized responses. Here’s an example of two ways to phrase a response that achieves the same aim.

  • Example: “What safety data have you already seen? (Question) “Here is our safety data.” (Statement)

For additional #Happy best practices, click here.

Knowledge Knight

Games require at least six questions. This ensures a minimum of two play-throughs of the game. We recommend creating nine questions. This ensures variety, but keeps the number of play-throughs required for mastery to a reasonable amount.

An ideal series of three questions includes one question that encourages recall of knowledge coupled with two questions that require application of that knowledge in a job context the learner will encounter in the job.

For additional Knowledge Knight best practices, click here.

Safecracker

For an optimal player experience, include at least three needs (aka scenarios), which results in three unique rounds of the game. The maximum number of unique needs is five.

Each time the game is played, it will display two distractors along with the correct responses for each benefit and feature. When you create your game, re-use distractors across benefits and across features to verify that your learners can truly associate correct benefits with needs and correct features with benefits.

For additional Safecracker best practices, click here.

Quest Game Size

Like Drive, Quest is designed to maximize learner retention of content. However, if you overload your game with too much content, you will hurt your players’ ability to remember. Novice authors can go a bit crazy on crafting questions and suddenly find themselves with 8, 9, 10 or even 11 question sets within a single topic. The result is player fatigue and overload. They end up remembering very little.

Quest requires you create a minimum of three topics with a maximum of seven topics. We recommend creating a minimum of three question sets per topic. Consider whether spacing is applied when deciding on the maximum number of questions within a level. Also assume players need 30 to 45 seconds to respond to a question when calculating how long play will take.

Player perspective: If I am playing a level per day, then eight or nine questions doesn’t seem like a big deal. If I play an entire game all at once, then eight or nine questions in a level is too many. In such cases, limit the number of questions within a level to four to six questions and vary the number from level to level.

Legend Game Size

If you truly have lots and lots of content to cover, consider crafting several “mini-games” that can be spaced out. The Legend game type is particularly good for designing this type of solution. You can have a highly effective Legend game that has only three topics with three question sets in each topic.

Legend requires a minimum of one topic if you want (though we don’t recommend it) with a maximum of four topics. Be aware that players need about 30 – 45 seconds to read and respond to a question:

  • A 4-topic game with 12 question sets may take 20 to 30 minutes to play, excluding Grab Bag.
  • A 4-topic game with 28 question sets may take 45 to 65 minutes to play, excluding Grab Bag.

Player perspective: A game “path” that has between 4 to 7 questions feels comfortable; paths with more than nine questions are too long. Vary the number of questions within each topic. Don’t make them identical. (e.g. every topic should not have same number of questions within it.)

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Question Types Available in Quest

The kinds of questions you can create in Knowledge Guru’s Quest app include “Multiple Choice,” “Select All That Apply,” and “Answer in Order” questions (aka ranking questions). These question types enable you to provide learners with variety and increase the learning power of a Quest game.

We have created a short game called QType Guru that contains questions about Bloom’s Taxonomy of Learning.


The game shows you good examples of all three question types available for Quest games. Current Knowledge Guru users can use their existing username and password to register. Others will need to create an account before registering to play.

Here is an example of each question type and how it looks in the game:

Multiple Choice

screen-shot-2016-11-30-at-2-20-45-pm

This is an example of a Multiple Choice question type in Quest. Learners click one of the rectangles to select an item.

Select All That Apply

SelectAllThatApply_Example

This is an example of a Select All That Apply question type in Quest. Learners click in the circle to select an item.

Ranking/Answer in Order

AnswerInOrder_Example

This is an example of an Answer in Order question type. Learners move the response choices around to reflect the appropriate order.

Using Select All That Apply questions

Select All That Apply questions can be easier or harder for learners to do, depending on what cognitive skill the question requires. A simpler question merely asks the learner to recall a set of facts from memory. A harder question forces them to apply a rule or use judgement. The examples below show how you can use this question type to address different cognitive skills that range from “comprehension” all the way up to “evaluation” on Bloom’s taxonomy of learning.

Knowledge/Comprehension (lowest level of Bloom’s taxonomy)

You want learners to be able to identify or recognize something or distinguish one thing from another thing – and you want them to do this with multiple examples. Here are three examples of questions that match this description. To be successful in answering either of these examples, the learner must distinguish the good examples from the poor or irrelevant ones:

  • Select all the questions that might be appropriate to ask a customer who is focused on quality.
  • Select the cues that might indicate a customer’s need is quality versus price.

Perhaps you need for learners to identify multiple attributes that are all associated with a single item or category. Features versus benefits is a terrific example of when this might be true. Product benefits often are supported by two or more product features. A sales model typically contains multiple steps. A Select All That Apply question helps you verify that learners at least recognize the things that are part of a whole. Here are two examples:

  • Select the features that support “ease of use” of ACME’s product.
  • Identify the three steps of the ACME sales model.

Higher Levels of Thinking: Application and Evaluation

You can also write Select All That Apply questions that move higher up on Bloom’s taxonomy to let learners apply something (a policy or a rule, for example). Here are two examples that fall into this category:

  • Click the Resource link to review ACME’s personal leave policy. Then review the four leave requests and select those that fall within the policy guidelines. (Learners must be able to correctly apply the leave policy to specific situations as opposed to only recalling facts about the leave policy.)
  • “It’s” is a contraction. “Its” is a possessive. Review the sentences and select the ones that correctly use “it’s.” (Learners must be able to apply the grammar rules related to “it’s” versus “its”.)

You can also use Select All That Apply questions to push learners to the highest level of Bloom’s taxonomy. Imagine that you need learners to be skillful in interpreting data and using it appropriately in a sales situation. Or imagine that you want to help a sales manager build coaching skills. Here’s how you might write a question to support those skills:

  • Review the chart comparing Customer X’s sales to Customer Z’s. Then select all the conclusions you can reasonably discuss with Customer X about how they compare to Customer Z.
  • Watch the video and decide which areas of the sales model the sales rep needs coaching on to improve performance. 

Using Answer in Order questions

What’s most important versus what’s least important? Quest’s Answer in Order (aka ranking question type) pushes learners to decide. Ranking questions are good ones to use when you want learners to apply judgment to a particular situation based on the specifics of that situation. Here’s an example:

  • Watch the video. Your sales rep mishandles several areas of the sales call. However, you know you have to focus your coaching on one or two areas at a time. Given that, prioritize the coaching needs listed below from most important to least important.

An Answer In Order question can also be useful to verify that learners can recall the correct sequence of action within a process or procedure. For example, if you are verifying that employees understand safety procedures, you may want them to demonstrate recall of the sequence in which emergency steps need to occur. You might craft a question like this:

  • You find your co-worker unconscious in her cubicle. No one is around to help you. Put the following emergency responses into the correct sequence you need to follow.

Creating Question Types in Quest

As part of question creation in Quest, game authors can select which question type they want to create. The default type will be “Multiple Choice,” but authors can click the drop-down next to this option to reveal the other two options.

QuestionSelectionScreen_Quest

If you opt to create a Select All That Apply question, you’ll see the screen adjust to allow you to identify which response options a learner should select.

SelectAllThatApply_AuthoringTool

If you select Answer in Order question type, you’ll see that the ranking order is specified as shown below:

AnswerInOrder

Things to know:

  1. You can have a maximum of four items for learners to evaluate in either question type.
  2. You can have as few as two items for either question type, but we recommend that you always have four.
  3. Knowledge Guru’s engine randomizes responses on your behalf each time the learner sees the question. So if learners make a mistake the first time they respond to either of these question types, they will see the response options in a different order when they go back to re-try answering the question.
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How to Export and Re-Import Questions and Responses in a Legend or Quest Game

Often you will create Knowledge Guru games by partnering with subject matter experts (SMEs). These SMEs want to review the game content after you create it. Legend and Quest give you an easy way to facilitate this review by letting you export the game questions after you create them so SMEs can edit question content, response choices, or the feedback players receive when they make mistakes.

How to Export your Game Questions

  1. Go to the DEVELOP tab within the authoring tool.
  2. Select Export/Import Questions.
  3. Follow directions to export a .CSV file. (Note: If you are using Safari browser, you need to right-click the download button to export. Otherwise, you will open a new tab instead.)
  4. When you open the downloaded file, select “Save-As” within Excel.   Give the .CSV a name such as “GuruGameQuestions.” Do not save as an Excel file. Keep file in .CSV format.
  5. Reformat as desired to alter column widths or text alignment for easier reading. Do NOT delete or rename any of the columns. You may add a temporary column labeled “Comments” for your SME to type comments into. This column needs to be deleted before you re-import the .CSV file.
  6. Provide your SME with a link to the game and have him/her register to play. Provide the .CSV file with instructions to make edits, as desired, to the game question stems, responses, or feedback columns. Ideally, have the SME use a different colored font for changes so you can easily spot the edits.

How to re-import after the .CSV is edited

  1. When you get the .CSV back from your SME, rename it again (e.g. “GuruGameQuestions_SMEVersion.csv) so you can retain the original questions as well as a version with the SME’s edits.
  2. Go to the DEVELOP tab within the authoring tool. Locate the export/import sub-menu.
  3. Follow the directions to import the .CSV. The new content will appear.

Notes

  • If your SME inserts more characters than a field allows, the authoring tool will simply cut off the item when the character limit is reached. You will need to review each item to make sure the SME hasn’t added too much text.
  • You may want to do a spell-check before you import the .CSV to catch spelling errors or typos before importing.
  • You may choose to add a “comments” column if you want to insert questions for the SME to consider in his/her review. (e.g.”Did we accurately describe this concept with this question?) If you do so, be sure you delete the Comments column before you import the .CSV file with the edited questions.

Click through the images below to see the steps in action.

 

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Incorporating video into a game question (For Quest games only)

Video can be powerful. Being able to watch someone do something is far better than reading about someone doing something. The Quest game type supports video-based questions. (Note: Legend games do not.) The authoring wizard lets you incorporate a link to a video into your question from Youtube or Vimeo. The process for adding a video link is similar to adding an image.

From the player side, learners see and can control a video player that is embedded into the question as shown here:

Screen Shot 2015-01-23 at 5.46.40 PM

Helpful Tip:

We officially support links from Youtube and Vimeo. However, you may try links from other video services. If you choose to link videos from an alternate source, always be sure to preview your video questions before sending your game out to players.

 

Click through this slide show to view a quick visual tutorial.

 

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Creating an HTML link in a Legend game type

Want to link to an external website from within a Legend game? Here are your steps:

1) Locate the URL you want to incorporate into the game question.

If your URL is long, shorten it. The characters in the code string count against the total number of characters you can have in the question. Free services exist that enable you to shorten the URL address. TinyURL.com is one to try. You enter your URL and it spits out a shortened code for you to use. In the example below, our original URL was 105 characters. By using tinyurl.com, we shortened it to 26 characters – a big difference.

2) Use the code we provide below, inserting your URL and any unique direction to your users. The portions shown in red are where you insert your unique information. The blue portions remain the same for any hyperlink you create. Pay attention to where quotations marks are used and where spaces are used.

<U><a href=”YOURURLADDRESS” target=”_blank”>YOUR ONSCREEN TEXT FOR USERS TO SEE </a></U>

Here’s an example of a question I wrote in the authoring tool. I included blue and red fonts to make it easier for you to see the code string and my unique information:

In a learning game, what’s the correct definition of a game goal?
<U><a href=”http://tinyurl.com/q2onwgv” target=”_blank”>Click here for more information about game goals versus learning goals. </a></U>

Here’s an image of how it looks to the player in the game:

Screen Shot 2014-11-21 at 12.16.08 PM

 

If you get an error message, you may have unintentionally inserted hidden characters into your code string. Here’s how to check:

  1. Open up an empty Word document and paste your string of text into it.
  2. Select the “Paragraph” button in Word (looks like a backwards P with a second line).
    • This makes all non-printable characters show up on the screen.
    • Remove any extraneous characters you see and then copy the code string back into Knowledge Guru.
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Developing a Legend or Quest Game: Overview of the Steps

A good game is distinguished from a bad game in these ways:

  1. Concise game topics that link to whatever game name you created. (Example: Product Guru should have topics relevant to the products your company sells. Safety Guru should have topics related to safety.)
  2. Measurable, specific topic objectives that link to the topic.
  3. Well-written game questions that assess a learner’s ability to meet the topic objective.

For Quest games, you also need relevant performance challenges that give the learner an opportunity to do something that furthers their learning or builds their skill.

This post outlines the basic process of designing a game, whether you are doing it yourself or involving another subject matter expert (SME) who will help you with game content.

Step 1: Decide which game type is best: Legend or Quest.

Legend games can have up to 4 topics. They tend to be played in a single play session, though players can play across several sessions if they want. They leverage leader boards to focus on competing against other teams or individuals. Quest games can have up to 7 topics (but must have at least 3). They typically include “performance challenges” as well as game questions. They are often used as part of a multi-day or multi-week learning initiative.

Let’s assume I decide on a Quest game to go with my product launch of a new pharma product called PainAway.

Step 2: Give Your Game a Name.

Decide on an appropriate game title so you can generate a “game shell” to use in creating your game. The game’s title should be a cue to learners as to what they are going to become a Guru on – a product, a process, a concept, a company, etc.

I’m going to call my game PainAway. My players will see it as “PainAway Guru” when they log in to play as the software automatically puts the word “Guru” onto whatever title I give the game.

NOTE: The System Administrator is the individual who generates game shells that are used to create a game. If you do not have system administrator privileges you will have to discuss the game name with the system administrator before they create your game shell.

Step 3: Create Your Game Topics

Figure out the topics that should be part of your game. You enter these topics in the Develop tab within the Edit Topics submenu. Your topics should be concise and organize the game’s content into categories of knowledge related to the game title.

Brainstorm topics by asking yourself: “What do I need for people to KNOW or DO related to the game’s title (safety, product, process, etc.)?” Categorize your ideas into topic titles. For a Legend game type, you can have up to 4 topics. For a Quest game, you can have up to 7 topics.

Example: For “PainAway Guru” I ask myself what I need for people to know or be able to do related to the product. My target players are the sales reps who will sell this product to doctors. I need sales reps to know: 1) what the product does, 2) the research data that show it works, 3) who the product can benefit, 4) the sales messages for it, and 5) possible customer objections. I want them to practice doing these things: 1) selecting the right sales message for a specific customer type, 2) correctly linking clinical trial data results to a specific product feature or benefit, and 3) choosing the best way to respond to an objection. Based on that list, these become PainAway Guru’s 5 topics: “How It Works,” “Who It Is For,” “Clinical Trial Results,” “Selling Messages and Markets,” and “Objections and Answers.”

Step 4: Create the objectives for each game topic.

Repeat the exercise you did in Step 2, but this time think more narrowly. Ask yourself: Within a topic…what do learners need to KNOW or DO related to that specific topic? Be very specific. Here’s some examples from PainAway Guru’s final topic, Objections and Answers:

  • Identify the three most common objections doctors may make to PainAway.
  • For each objection, provide an accurate answer to the objection using clinical trial results where appropriate.

To input your topic objectives, go to Develop tab in the Wizard and select the Edit Objectives submenu.  Type in an objective and click Submit New Objective. If you want to re-do an objective, simply type over it and click Update.

Realistically, a game topic should limit itself to 1-5 objectives, depending on how specific you make them. You need at least 1 question set for every objective you create.

Step 5: Create your question set(s) for a given objective in a topic.

For any topic, you want no fewer than 3 question sets in it and no more than 10 question sets in it. Learners become fatigued at game play if you include too many questions in a topic. Their ability for good recall also goes down. If you average 7 question sets per topic, you generally have a reasonable number without making the game too arduous or difficult to complete. Keeping within limits sometimes means eliminating topic objectives or narrowing objectives down. 

After you create an objective for a topic, the Guru’s Wizard automatically sends you to a question creation screen. This automation is great for novice game developers since it ensures that you craft at least one question set for each objective you include in a topic. More experienced game developers may prefer to write all the topic’s objectives before writing question sets. To do this, use the sub-menu to navigate back to the Edit Objectives submenu in the Develop tab.

How many question sets do I write for each objective? 

The answer depends on how specific you made your objective. Sometimes you may use up to 6 question sets to fully meet an objective you wrote. Other times you may only need a single question set.

  • In the PainAway Guru game, I can satisfy the objective of Identify the three most common customer objections with a single question set if I creatively use fill-in-the-blank and other approaches. Within 3 iterations, I will have learners able to state the three objections customers may make.

Always remember that your player does not see your three iterations back-to-back. These iterations are spread across paths in a Legend game type and across Worlds in a Quest game type. This repetition is a very good thing for reinforcing content and helping long-term retention of the information.

Step 6: Create Mountain Top Questions (Legend) or Performance Challenges (Quest).

In a Legend game type, players get a fun “Mountaintop” question after they finish the final path in a game topic. The topic’s mountaintop question is NOT included in the database of all your game questions. Players do not encounter these questions when they play the “Grab Bag” or “Elite Champion” level of game play after they achieve Guru status in your game.

You create Mountaintop questions within the Develop tab by selecting the Edit Mountaintop Questions submenu item.

In a Quest game type, you can include up to six performance challenges in each game World (A, B, C). Click for  info on how to create challenges. 

Step 7: Customize Your Game Shell.

You can change the background color, theme, logos, and footer in your game. You can also add customized registration fields. In a Quest game type, you can also select game spacing options. These customizations are all easy to do within the Customize tab. We have a quick tutorial available to show you the specifics of customizing your game.

Step 8: Select the Right Security Level.

Do you want open registration where anyone who has your game’s URL can play or do you want to restrict access. You can review the security options here and see a quick tutorial on how to adjust the security level.

Step 9: Implement Your Game

The actual step of making your game live is a simple one. Go to the Implement tab and change your game access to ONLINE. 

In terms of making sure you maximize player engagement and interest, you need to give more thought to implementation and how to do it well. Contact your Account Manager for an implementation tips guide or for a graphics package you can use to create promotional messaging around your game.

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Understanding Question Iterations & Writing Good Questions

There are three keys to creating a good game in Knowledge Guru:

  1. Clear, relevant game topics that have importance to the learner (e.g. there’s some reason these matter).
  2. Well-written, specific objectives that link to the game topic they are associated with.
  3. Well-written, relevant question sets that assess a player’s ability to meet the topic’s objectives.

This post focuses on number 3.

Understanding the concept of “question sets”

Creating good Guru questions starts with realizing that you need to create “question sets.” For every topic objective, you need at least one “question set,” which includes 3 iterations of your content. The slides below explain what a “question set” is and how each question in a set appears in a Quest game type and a Legend game type.

12 Tips for Writing Good Questions

Once you grasp the concept of the “question set,” you can start crafting good questions. Follow these 12 tips for success.

  1. Use the topic objectives to help you write the questions. The questions you write should directly assess the player’s ability to achieve the objectives.
  2. Keep sentences short. Break a long sentence into two shorter ones. You typically are not assessing reading comprehension so make sentences easy to read and understand.
  3. Spell out your first use of acronyms unless you are 100% positive that every player will know their meaning.
  4. Avoid making the longest response choice the correct one. This is a common mistake. Learners instinctively will want to pick the longest response because odds are high it is the correct one.
  5. Keep response options short when you can. Again, do not make the game about reading comprehension.
  6. Use images when they can be helpful. Often a chart can help you present a series of steps or terms. An image cal also help you create a scenario that can include details that will not fit into a standard Question Stem box. We created a short demo game that uses lots of images so you can see what we mean. You can register for – and play – this game here. We made the content generic, but it draws on concepts we have seen in client games.
  7. Put the players in the question when it makes sense. “You are at a customer site.” “You just saw a safety incident.” “Your customer just told you he likes your competitor’s product better.” Learners want content that feels personal to them and their jobs.
  8. For times you need a “select all that apply” use an image to show case options. You cannot do a “select all that apply” by inserting options in the response fields. See the demo game to get ideas on how to do “select all that apply.”
  9. Make sure your feedback for a missed question is the same or similar for all three iterations (A, B, C) you create in a question set. It is the easiest way to verify that you have written iterative questions. After you write your learning objective, try writing the feedback for a missed question first and then writing the question itself. This helps verify that you are writing a question that links to your objective – and that your objective is specific enough. You can then copy/paste the feedback into the “B” and “C” feedback fields and write your “B” and “C” questions to match this feedback. You may tweak feedback across iterations, but the core message should be the same.
  10. Do not use a big word or phrase when a smaller one will do. “Use” is better than “utilize.” “To” is better than “in order to,” etc.
  11. Incorporate scenarios. People use factual information in context on their jobs so make the questions contextual as well. Instead of “Review the chart. Which behaviors show active listening?” try “You just finished a meeting with Dr. X. Review the image to get a description of your meeting. How effective were you at active listening?”
  12. Avoid “all of the above” or – even worse “none of the above” as response choices. Do not make a game about figuring out what does not belong. This is a different skill set entirely than figuring out what should be part of something.
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Creating Good Topics & Objectives for Legend & Quest Games

There are three keys to a successful Knowledge Guru game:

  1. Relevant topics
  2. Strong, specific objectives that relate to the game topics.
  3. Well-written, relevant questions that link to the objectives.

This post focuses on the objectives you create for a Legend or Quest game, and gives you tips on creating good ones…and avoiding bad ones.

A well-written objective links tightly to the topic it is associated with. It is also actionable and specific: it focuses on what you want the learner to know or be able to do related to the topic. Check out the image below. The objectives on the left are not good, but frequently mirror what we see game creators use. The ones on the right are much better. Can you figure out the difference?

GoodVsBadObjectives2

The bad objectives tend to use verbs that are impossible to measure or quantify such as “know” or “understand.” (How do you know that someone “knows” a subject? Typically you say someone “knows” something if they can explain, describe, distinguish, analyze, etc….). Know is a very big word…it can mean lots of things.

The good objectives are very specific. They are clear about what the learner should be able to do after playing the game. They limit what the objective covers (define and explain five mobile market terms as opposed to a vague “know mobile marketing terminology.”)

Why does this matter?

The objectives should tie directly to the question sets you create in the game. Your game questions should assess someone’s ability to perform the objectives you have written.

You can easily write 5 question sets related to “define and explain 5 mobile marketing terms: mobile originating messages, mobile terminating messages, SMS, MTA, key word, and FTEU.” It’s far harder to know how many questions you need to write to cover the objective “know mobile marketing terminology.”

If you write a clear, specific objective, you will find it very easy to write corresponding question sets. If you write weak objectives, you will struggle or you will have questions that do not really link to your objective. They are almost random questions and are less about what you want learners to do and more about what you want to tell learners about a topic.

If you need ideas on how to come up with better verbs to use in writing your objectives, check out Bloom’s taxonomy. It will help you think about the cognitive skill you want learners to do and provide verb choices that match.

But do learners ever see the objectives I write?

Yes, they do! In a Legend game type, these objectives are the “Pearls of Wisdom” that players earn on the third path of each topic when they successfully respond to the final question associated with an objective. In a Quest game type, learners get a game summary report  that lists out the objectives they achieved in playing the game.

  1. Use verbs that clarify what the learner is supposed to do: explain, describe, identify, compare, distinguish, choose, etc. (See Bloom’s taxonomy for ideas.)
  2. When appropriate, specify a condition for performance: “Given a selling scenario,…” “Given a specific objection by a customer,…”
  3. Always be specific in stating what the learner has to do. This helps you formulate good questions and set reasonable limits. Examples:
    1. List five steps” rather than “List all the steps.”
    2. Name the three biggest benefits of Product X” rather than “Know all the benefits of Product X.”
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Why and How to Include Performance Challenges in a Quest game

One of the neat features if you choose to create a Quest game type is the ability to have “performance challenges” be part of the game play experience. If you include performance challenges in your Quest game type, players will see a center icon in the game world with flags on it. The flags indicate how many challenges you have included.

What’s the value of a performance challenge?

The game levels are where you can pose questions to learners practice retrieving and recalling knowledge. The performance challenges let you extend this knowledge recall by including relevant on-the-job experience or performance-based training activities.

For example, in the Game Design Guru game that Karl Kapp and I use in our learning game design workshops, players get to play game levels that reinforce concepts and terms we cover in the course. The performance challenges require learners to actually play games and analyze what they are playing.

You don’t have to include performance challenges, but they can be a big enhancement to the learning experience if you do.

Quick Steps

  1. Within DEVELOP tab, select Edit Performance Challenges.
  2. Use the drop-down menu labeled List Challenges for to select the game World (A, B, or C) that you want to have the challenge be part of.
  3. Enter the name of your challenge in the Challenge Name field. Click SUBMIT NEW CHALLENGE.
  4. Describe your challenge in the Description field provided. Provide clear directions on what learners are supposed to do.
  5. If appropriate, include a Resource Link. A Resource Link can be any URL address. You might provide a link to a video, a blog article, or a checklist. Again – a resource MUST be a URL address; it cannot be a file such as a PDF, PPT, or MP4.
  6. Click SAVE CHALLENGE.

Click through this slide show to view a quick visual tutorial.