develop

How Big Should a Knowledge Guru Game Be?

Customers frequently ask us, “How long will it take for someone to play a game?” The answer depends on how many questions you include in your game and how complex each question is to read and answer. The more content you add, the bigger your game will be and the longer it will take for learners to complete. The guidelines in this article are helpful, but are simply guidelines, not absolutes. Learners all read at different rates – and they pay attention to varying degrees, which affects the speed of play. Your readers may be slower, depending on their education level, their native language, or their familiarity with the content.

Drive Game Size

Each mini-game is set up so a single minigame will take between 90 seconds and two minutes. The “Daily 3,” or the three minigames Drive presents a player each day they log in, should require five minutes of play. The secret is to provide the right amount of content so your players get enough (but not too much) repetition. Aim for no less than nine instances of five-minute play sessions.

Player perspective: If players need to access “daily games” nine times to achieve mastery, that equates to about 45 – 50 minutes spent with the app over a period of probably three weeks’ time. You can assume most reps won’t access the app every single day. Our target for high engagement = 3x/week.

Mini-Game Guidelines

The best games will have sufficient unique content to create multiple play-throughs that let players see some new content on each play-through. You want to ensure players see a mix of statements each time and not the exact same ones repeatedly. When you create mini-games in Drive, we recommend the following:

Balloon Burst

The minimum number of statements required is three. For an optimal game, provide at least six if you only have two categories or five per category if you have three or more categories.

For additional Balloon Burst best practices, click here.

#Happy

Include three contexts/scenarios within a game to provide ample practice. You can create a #Happy game with only one context/scenario, but to maximize practice, try for three.

Consider going beyond six statements for better re-playability of contexts/scenarios. You can reword a good or bad response to encourage the learner to focus on the feedback and to prevent them from doing well on future play-throughs simply because they memorized responses. Here’s an example of two ways to phrase a response that achieves the same aim.

  • Example: “What safety data have you already seen? (Question) “Here is our safety data.” (Statement)

For additional #Happy best practices, click here.

Knowledge Knight

Games require at least six questions. This ensures a minimum of two play-throughs of the game. We recommend creating nine questions. This ensures variety, but keeps the number of play-throughs required for mastery to a reasonable amount.

An ideal series of three questions includes one question that encourages recall of knowledge coupled with two questions that require application of that knowledge in a job context the learner will encounter in the job.

For additional Knowledge Knight best practices, click here.

Safecracker

For an optimal player experience, include at least three needs (aka scenarios), which results in three unique rounds of the game. The maximum number of unique needs is five.

Each time the game is played, it will display two distractors along with the correct responses for each benefit and feature. When you create your game, re-use distractors across benefits and across features to verify that your learners can truly associate correct benefits with needs and correct features with benefits.

For additional Safecracker best practices, click here.

Quest Game Size

Like Drive, Quest is designed to maximize learner retention of content. However, if you overload your game with too much content, you will hurt your players’ ability to remember. Novice authors can go a bit crazy on crafting questions and suddenly find themselves with 8, 9, 10 or even 11 question sets within a single topic. The result is player fatigue and overload. They end up remembering very little.

Quest requires you create a minimum of three topics with a maximum of seven topics. We recommend creating a minimum of three question sets per topic. Consider whether spacing is applied when deciding on the maximum number of questions within a level. Also assume players need 30 to 45 seconds to respond to a question when calculating how long play will take.

Player perspective: If I am playing a level per day, then eight or nine questions doesn’t seem like a big deal. If I play an entire game all at once, then eight or nine questions in a level is too many. In such cases, limit the number of questions within a level to four to six questions and vary the number from level to level.

Legend Game Size

If you truly have lots and lots of content to cover, consider crafting several “mini-games” that can be spaced out. The Legend game type is particularly good for designing this type of solution. You can have a highly effective Legend game that has only three topics with three question sets in each topic.

Legend requires a minimum of one topic if you want (though we don’t recommend it) with a maximum of four topics. Be aware that players need about 30 – 45 seconds to read and respond to a question:

  • A 4-topic game with 12 question sets may take 20 to 30 minutes to play, excluding Grab Bag.
  • A 4-topic game with 28 question sets may take 45 to 65 minutes to play, excluding Grab Bag.

Player perspective: A game “path” that has between 4 to 7 questions feels comfortable; paths with more than nine questions are too long. Vary the number of questions within each topic. Don’t make them identical. (e.g. every topic should not have same number of questions within it.)

customize

Spacing Options Available in Quest

Knowledge Guru allows you to customize how often players can access your Quest game. Game spacing can be a critical component of successful learning design. In fact, the key to long-term memory formation is not the amount of time spent learning, but the amount of time between learning.

Available Spacing Options

1. No Spacing (this is the default)

Use the default when you simply want people to play through the entire game at one time and you are content with a “micro-spaced” experience where people encounter repetitions of content within minutes.

2. Level a Day – limit play to a single level per day

Use a level per day when you want to maximize game spacing and ensure that people encounter repetitions of content several days apart. This spacing is ideal for creating a microlearning experience.

3. World a Day – limit play to a single world (including all its levels) per day

A world a day may be a good option if you want learners to get through all the content quickly.

4. World a Week- limit play to a single world (including all its levels) per week

A world per week works particularly well if you use a Quest game as part of a multi-week course. Use it when you want to maximize game spacing and ensure that people encounter repetitions of content approximately 8 days apart. Research supports this spacing as being highly effective. A level of day also works well as a post-training reinforcement.

Quick Steps to Edit Game Spacing in Quest

1. Select the Customize tab, and choose Game Spacing.

2. Choose the spacing option you want by selecting the circle next to that option.

3. Click SUBMIT.

Click through the slideshow below to see the steps in action.

get-started

Legend vs. Quest vs. Drive: When each is appropriate

Knowledge Guru has three game apps that offer different learner and gameplay experiences. Legend and Quest use a question/answer format. Drive uses mini-games that are more robust in the gaming aspect and go beyond simple question/answer. This article explains the main differences between Legend, Quest, and Drive in terms of instructional design, use cases, and player experience.

Want the short and sweet version? Here’s a summary chart.

legendquestdrive

Now, let’s break it down. When it comes to instructional design, all the Knowledge Guru apps share four core design elements, but there are a lot of differences as well. The chart below shows these differences.

Instructional Design
Attribute Drive Quest Legend
Uses some method of spacing/repetition to reinforce and enable remembering. X X X
Ties to scoring performance. X X X
Links content to learning objectives. X X X
Provides immediate feedback. X X X
Heavily emphasizes adaptive, personalized learning with app adjusting learning content based on user’s performance and confidence ratings. X
Optimized for microlearning with a goal of 5 minutes/session and experiences that require about 2-3 weeks of effort to conclude. X
Players work toward a mastery rating. Spaced repetition influenced by player’s performance and confidence. X
Uses mini-games as means of practice; each mini-game focuses on a single learning objective for laser focus. X
On any day of play, players will encounter a maximum of 3 learning objectives. X
Integrates Bloom’s taxonomy into creation of objectives AND into association of specific mini-games with specific levels of Bloom’s taxonomy. X
Repeats every topic in each World of game. Players get first iteration of content in World A, second iteration in World B, and final in World C. X
Concludes each world with a “bonus gate” game. This game presents learners with questions they made errors on FIRST. X
Allows authors to adjust game spacing. X
Several Q-type choices including ability to incorporate URLs for videos and online resources into questions. X
Includes option to have “performance challenges,” which are a means of providing Accounts for need to provide skill practice or job-related activities. X
Every topic in game has learning objectives associated with it. Every learning objective has question sets or game content associated with it. X X X
Focuses on one topic at a time; Players must respond to Qs along 3 paths. Each path contains micro-spaced iterations of content associated with that topic. X
A level = a topic and its 3 iterations of content are paths A, B, and C. X
Players master all content related to a topic before moving to next topic. X
A “grab bag” level is always final topic in game.  Repeats every question that is part of game for final spaced repetition. X
Provides single basic Q-type structure. Authors can use images to craft fill-in-the-blank or “select all that apply” questions. X

 

Each Knowledge Guru app has a unique user experience and game design. The chart below describes their unique attributes.

Game Design and UI/UX Design
Attribute Drive Quest Legend
Desktop or tablet X
Phone, tablet, or desktop X X
Phone first; viewable on other devices but optimized for phone. X
Game elements: mastery scoring, leaderboards, mini-games w/ mini-challenges, aesthetics, personalization, feedback. X
Game elements: leaderboards, personalization options (character, Guru selection), feedback, levels, star ratings, power-ups, aesthetics, challenge. X
Game elements: challenge, theme, aesthetics, feedback, leaderboards, achievements X
Intended to mirror experience of casual mobile game with quick in/out. Most sophisticated look/feel with goal toward “minimalism.” X
Larger area for questions and for images associated w/questions. X
Smaller area for images; simplest play experience. X
Most sophisticated use of learning games, going beyond simple Q&A. X
Provides most robust player-facing analytics and ID of strengths/weaknesses. X
Player-facing analytics that show scoring, rank, and performance plus player summary report given after each World of play. X
In-game analytics shows player’s rank versus all others in a “See the Standings” tab. X

 

The chart below shows the possible use cases for each Knowledge Guru app.

Use Cases
Use Case Drive Quest Legend
Pre-work X X
Post-training reinforcement X X X
Targeted to sales reps/sales training reinforcement X  

 

Can be used to reinforce product positioning, industry knowledge, competitors, objection handling, etc. X X X
Play during a live event X X
Product and process training X X
Compliance training X X


Not sure which app is right?

Here are some questions that might help you decide.

  1. Are you limited to IE8? If IE8 is an absolute requirement, then Legend is the game type you need to use.
  2. Do you want option of play on a smartphone? If yes, use Quest or Drive.
  3. Are you focused on micro-learning? If yes, Drive or Quest is best.
  4. Do you need learners to only be able to complete questions associated with ONE topic at a time? If controlling access to topics matters, then go with Legend.
  5. Would you like the game to include skill components – where players actually practice a skill or do something in addition to answering game questions? If yes, choose Quest.
  6. Do you want game play to continue across several days or weeks to maximize benefits of spaced repetition? If so, choose Quest or Drive.
  7. Does your game need more than 4 topics? If so, choose Quest or Drive.
  8. Are you looking for a one-time, quick-play experience? Choose Legend – you can set up a small game that only has 9 to 12 question sets. People can play in about 15 minutes/ time. Use it to reinforce 1-3 key concepts.
  9. Do you want to incorporate video? If so, choose Quest or Drive.
  10. Is your focus reinforcement and / or adaptive learning? Choose Drive.
get-started

How to Log In to Your Knowledge Guru Account

Quick Steps to Log in to Knowledge Guru

  1. Go to http://www.theknowledgeguru.com/login.
  2. Enter your email address and password and click Sign In.
  3. Don’t know your password? Enter your email address and click Forgot Password.
  4. You will receive an email shortly after. Simply create your new password and log in to Knowledge Guru.

If your email is not yet registered with Knowledge Guru, you can reach out to your contact at BLP and they can help you register.

You Logged in to Knowledge Guru… Now What?

Once you’re logged in to your Knowledge Guru account, you can:

reports

How to Automatically Send Reports to Managers

Let managers know how their players are doing by scheduling automatic reports that can be sent directly to their inbox. You choose which reports you want to send and how often you want to send them.

Quick Steps for Sending Automatic Reports

  1. Under the TRACK tab, select Auto Report Sender.
  2. Select all of the reports you would like to be automatically sent by checking the box next to those reports.
  3. Choose a stop date for when you want automatic report sending to end (optional).
  4. Choose from the drop-down menu whether you want reports to go out daily, weekly or monthly.
  5. Enter one or several email addresses for people you want to receive the automated reports.
  6. Click the green Add button.
  7. Click the Save Preferences button.

If you no longer want to send reports automatically, click the red Deactivate All Auto Reports button.

Click through the slideshow below to see the steps in action.

implement

7 Steps to an Effective Legend or Quest Game Implementation

You already developed and customized your Knowledge Guru game. Now you need a plan to launch it, promote it, and measure it.

Consider these tips for a successful implementation:

1. Make it mandatory.

Your employees’ time is limited, and most of them only have the energy to focus on the activities that are truly essential to their jobs. Our experience shows us that the organizations that are most successful require that their employees play Knowledge Guru.

2. Blend into a curriculum: use as part of a learning solution.

Organizations have the most success when Knowledge Guru games are part of a larger blended curriculum or strategy. Make sure your Legend or Quest game works with the other solutions in your curriculum to drive your learning objectives.

3. Use the game as a reinforcement tool (most of the time).

Furthermore, we find that Knowledge Guru works especially well as a reinforcement tool. Send your game out to learners after they have completed an eLearning course or instructor-led session to help them remember content covered in the training. Most organizations position Legend or Quest games as either a reinforcement tool or a first exposure to content that will be covered in greater detail later.

4. Offer incentives and/or provide sufficient motivation.

We recommend providing prizes and rewards to your employees for completing your Legend or Quest game. Encouragement from senior leadership can be even more effective.

5. Create a communications strategy around the game.

Incorporate some sort of multi-part communications strategy to get the word out about your Legend or Quest game. This could include many things, such as a series of emails or even a collection of advertisements placed throughout your company intranet site.

6. Use reporting and adapt the training.

Identify a specific learning objective that your learners are missing as a group, then adjust your Legend or Quest game to better focus on the weak process step. Take advantage of the data you gather from your learners and act quickly to adapt their training and processes.

7. Gather insights via surveys.

Consider surveying your learners after they complete your Legend or Quest game. Surveys can reveal many valuable insights that impact future games you create.

reports

How to Build Custom Reports for Legend and Quest

Knowledge Guru allows you to customize your reports to include the information you want and filter out what you don’t.

Quick Steps for Building a Custom Report

  1. Under the TRACK tab, select Custom Report Builder.
  2. Select all of the items you would like to include in your custom player report.
  3. Choose the orientation/format for your report from the drop down menu.
  4. Click the Generate Report button.

If you want to track something specific besides the default fields already in the custom report builder, you can customize unique fields. For example, maybe you want to track high scores by job title or compare performance across different departments. To do this, you can change the field that you run reports on by creating custom fields. You can create up to three different custom fields.

Quick Steps for Creating Custom Fields

  1. Under the CUSTOMIZE tab, select Registration Fields.
  2. Type in the Field Names you would like to report on (i.e. location, job title, department, etc.)
  3. Insert the appropriate Field Values below each Field Name.
  4. Click the button Update Values.
  5. Under the TRACK tab, select Custom Report Builder.
  6. You will now see your new Custom Field Names you can use to run customized reports.

Once you’ve finalized the items you want to include in your custom report, you can download your report as either a .pdf or .csv file.

Click through the slideshow below to see the steps in action.

manage-players

How to Have Players Self-Register for a Guru Game

Want your players to create their own account for your Knowledge Guru game? Have your players self-register for your game in three easy steps:

Quick Steps for Self-Registration

  1. Send your game link/url to all of your players via email or post it on your LMS.
  2. Explain that players must click the link and fill out the registration form.
  3. Have your players create a username (their email address) and a password.

If you prefer to add players to your Guru game yourself, you can opt to pre-register players. Here’s how to pre-register players for your game.

And for added security, you can restrict access so only email addresses with your company’s domain name can register.

develop

Question Types Available in Quest

The kinds of questions you can create in Knowledge Guru’s Quest app include “Multiple Choice,” “Select All That Apply,” and “Answer in Order” questions (aka ranking questions). These question types enable you to provide learners with variety and increase the learning power of a Quest game.

We have created a short game called QType Guru that contains questions about Bloom’s Taxonomy of Learning.


The game shows you good examples of all three question types available for Quest games. Current Knowledge Guru users can use their existing username and password to register. Others will need to create an account before registering to play.

Here is an example of each question type and how it looks in the game:

Multiple Choice

screen-shot-2016-11-30-at-2-20-45-pm

This is an example of a Multiple Choice question type in Quest. Learners click one of the rectangles to select an item.

Select All That Apply

SelectAllThatApply_Example

This is an example of a Select All That Apply question type in Quest. Learners click in the circle to select an item.

Ranking/Answer in Order

AnswerInOrder_Example

This is an example of an Answer in Order question type. Learners move the response choices around to reflect the appropriate order.

Using Select All That Apply questions

Select All That Apply questions can be easier or harder for learners to do, depending on what cognitive skill the question requires. A simpler question merely asks the learner to recall a set of facts from memory. A harder question forces them to apply a rule or use judgement. The examples below show how you can use this question type to address different cognitive skills that range from “comprehension” all the way up to “evaluation” on Bloom’s taxonomy of learning.

Knowledge/Comprehension (lowest level of Bloom’s taxonomy)

You want learners to be able to identify or recognize something or distinguish one thing from another thing – and you want them to do this with multiple examples. Here are three examples of questions that match this description. To be successful in answering either of these examples, the learner must distinguish the good examples from the poor or irrelevant ones:

  • Select all the questions that might be appropriate to ask a customer who is focused on quality.
  • Select the cues that might indicate a customer’s need is quality versus price.

Perhaps you need for learners to identify multiple attributes that are all associated with a single item or category. Features versus benefits is a terrific example of when this might be true. Product benefits often are supported by two or more product features. A sales model typically contains multiple steps. A Select All That Apply question helps you verify that learners at least recognize the things that are part of a whole. Here are two examples:

  • Select the features that support “ease of use” of ACME’s product.
  • Identify the three steps of the ACME sales model.

Higher Levels of Thinking: Application and Evaluation

You can also write Select All That Apply questions that move higher up on Bloom’s taxonomy to let learners apply something (a policy or a rule, for example). Here are two examples that fall into this category:

  • Click the Resource link to review ACME’s personal leave policy. Then review the four leave requests and select those that fall within the policy guidelines. (Learners must be able to correctly apply the leave policy to specific situations as opposed to only recalling facts about the leave policy.)
  • “It’s” is a contraction. “Its” is a possessive. Review the sentences and select the ones that correctly use “it’s.” (Learners must be able to apply the grammar rules related to “it’s” versus “its”.)

You can also use Select All That Apply questions to push learners to the highest level of Bloom’s taxonomy. Imagine that you need learners to be skillful in interpreting data and using it appropriately in a sales situation. Or imagine that you want to help a sales manager build coaching skills. Here’s how you might write a question to support those skills:

  • Review the chart comparing Customer X’s sales to Customer Z’s. Then select all the conclusions you can reasonably discuss with Customer X about how they compare to Customer Z.
  • Watch the video and decide which areas of the sales model the sales rep needs coaching on to improve performance. 

Using Answer in Order questions

What’s most important versus what’s least important? Quest’s Answer in Order (aka ranking question type) pushes learners to decide. Ranking questions are good ones to use when you want learners to apply judgment to a particular situation based on the specifics of that situation. Here’s an example:

  • Watch the video. Your sales rep mishandles several areas of the sales call. However, you know you have to focus your coaching on one or two areas at a time. Given that, prioritize the coaching needs listed below from most important to least important.

An Answer In Order question can also be useful to verify that learners can recall the correct sequence of action within a process or procedure. For example, if you are verifying that employees understand safety procedures, you may want them to demonstrate recall of the sequence in which emergency steps need to occur. You might craft a question like this:

  • You find your co-worker unconscious in her cubicle. No one is around to help you. Put the following emergency responses into the correct sequence you need to follow.

Creating Question Types in Quest

As part of question creation in Quest, game authors can select which question type they want to create. The default type will be “Multiple Choice,” but authors can click the drop-down next to this option to reveal the other two options.

QuestionSelectionScreen_Quest

If you opt to create a Select All That Apply question, you’ll see the screen adjust to allow you to identify which response options a learner should select.

SelectAllThatApply_AuthoringTool

If you select Answer in Order question type, you’ll see that the ranking order is specified as shown below:

AnswerInOrder

Things to know:

  1. You can have a maximum of four items for learners to evaluate in either question type.
  2. You can have as few as two items for either question type, but we recommend that you always have four.
  3. Knowledge Guru’s engine randomizes responses on your behalf each time the learner sees the question. So if learners make a mistake the first time they respond to either of these question types, they will see the response options in a different order when they go back to re-try answering the question.
implement

Play KGuru Quest on a Smartphone – Game Author & Player QuickStart Guide

playing-mobile-guru


We’ve made it simple for your learners to play your games on their smartphones. Let’s dive into how it works.

Game Author: Invite players to your game by sharing your game’s URL

As a Game Author, whenever you make your game live you’re immediately given your game’s unique URL that you can share out in an invitation email. This is how players know where to go to play. With Quest games, players who arrive at your link on their iPhone or Android smartphones will be able able to register for your game and then download and launch the KGuru Quest app.

Player: Download, Login, and Play

Once a player has registered for a Quest game, they will be able to tap a link to download (or launch if it is already installed) the KGuru Quest app where they can login and see a list of available games. That’s it, they’re all set. On-the-go learners will never need to access a computer to play Knowledge Guru Quest. Every interaction and screen has been optimized for the mobile experience. The app also features push notification support so players can select to receive notifications when it’s time to come back and play a new topic.

kguru-mobile-play

You can play a complete Knowledge Guru Quest game on your phone.

 


Now available!